Refund Policy
Last updated: December 2024
Quick Summary
Full refund before production starts. 50% refund if cancelled during production. No refund after delivery. We offer unlimited revisions to ensure satisfaction.
Cancellation & Refunds
Before We Receive Your Product
Full refund, no questions asked.
During Production
50% refund. We'll return your product at our expense.
After Delivery
No refund, but we offer unlimited revisions within the original scope.
Satisfaction Guarantee
We're committed to your satisfaction. If you're not happy with your videos, we'll work with you to make it right:
- Unlimited revisions within the original scope
- Re-shooting if there's a technical issue on our end
- Color correction and grading adjustments
- Format and export changes
Product Returns
After video production is complete, we'll return your product via the shipping method you selected during checkout. Return shipping costs are included in your order total. Products are typically shipped within 2 business days of video delivery.
Damaged Products
If your product arrives at our studio damaged, we'll document the damage and contact you immediately. You can choose to proceed with production or request a full refund. If damage occurs while in our possession, we'll cover replacement costs up to the declared value.
How to Request a Refund
To request a refund, please contact us with your order number:
Email: support@rush.video
Response Time: Within 24 hours